Roots Landscaping · Rhodes Finished Basements · Salem, Utah
Last updated: 1 October 2026
This policy covers Rhodes Group LLC, a Utah limited liability company trading as Roots Landscaping and Rhodes Finished Basements ("we", "us"). It covers our websites, our quote and design forms, and the customer project portal.
| What | Why we have it |
|---|---|
| Your name, phone number, email address and the address of the property | To quote the work, schedule a crew, turn up at the right house, invoice you, and talk to you about your project. |
| What you tell us about the project — lot size, sun and soil, access, HOA, existing features, what you like and dislike | To price and design the work. Without it we are guessing. |
| Photographs of the property and the work | To record the condition of the site before we start, to prove what was done at each stage, and — only if your contract allows it — for our portfolio and advertising. |
| Payment records: amounts, dates, method, and the reference or check number | To know what you have paid. We do not take card payments and we do not hold card numbers. |
| Your messages to and from us, including texts | So the history of the project is one history and not four people's memories. |
Only the people and services that have to:
Your project is run in our own CRM. It is worth being precise about what sits in it, because it is more than a contact list:
| In the system | Who can see it |
|---|---|
| Your name, phone, email and the property address | Office staff. Crew assigned to your job see the name, address and date — what they need to turn up. |
| The quote, the signed agreement and the exact version you signed | Office staff, and you, in your portal. You can download your copy any time. |
| Payments, balances and the draw schedule | Office staff and you. Crew cannot see any money at all — not your price, not what the job costs us. |
| Photographs of the site and the work | Office and crew. Stored in private storage reachable only by short-lived links, never a public URL. |
| Texts and emails between us | Office staff. |
| What the job costs us, our margin, our rate card | Office only. Never crew, never customers. |
| An audit trail of who changed what, and when | Owner only. |
Those limits are enforced by the database itself rather than by our software remembering to hide things, which means a bug in a page cannot leak a column that page was never allowed to read.
Your portal is reached by an invitation link we send you. Anyone holding that link can see your project, your payment history and your agreement, so please do not forward it. Tell us if you think someone else has it and we will cut off access and send a new one.
Nothing about your project is decided by an algorithm. The system drafts reminders and flags things for a human to look at; a person approves anything that reaches you.
Project records, contracts and payment history are kept for seven years after the project finishes. That is not a preference: Utah's statute of repose for construction claims runs to nine years, and tax records have their own requirements, so destroying a file early would leave us unable to answer a claim about our own work. Quote enquiries that never become projects are deleted after two years. Site photographs are kept for as long as the project record. Marketing photographs are kept until you ask us to stop using them.
Whatever state you are in, and regardless of whether a particular privacy statute applies to a business our size, you may:
Email noah@tchsells.com or call 435-677-6050. We answer within 30 days. We will not charge you and we will not make it difficult.
We do not knowingly collect information from anyone under 13. Our customers are property owners.
If data we hold is exposed, we will tell the people affected without unreasonable delay, in writing, saying what happened, what was in it and what we are doing — and we will notify the Utah Attorney General where Utah Code § 13-44-202 requires it.
Your project data sits in a database where every table has access rules enforced by the database itself, not by our app being well behaved. Staff accounts are separate and tiered. Photographs sit in private storage reachable only by time-limited links. The site is HTTPS only. We do not store card numbers because we do not accept cards. No system is perfect and anyone who tells you otherwise is selling something.
Your signed agreement contains a Consent to Contact clause — Section 18.1 of the basement agreement, Section 19.2 of the landscaping agreement. By signing, you agreed that we may contact you about your project by phone call, text message and email at the numbers and addresses you gave us, including by automated means. That covers scheduling, crew arrival, access, selections, change orders, inspections, invoices, payment, warranty and follow-up.
Review requests, seasonal offers, referral requests — anything that is not about your own project — are a different thing entirely, and we only send them if you have separately ticked a box saying we may.
Our system enforces this rather than relying on anyone remembering: a promotional message to someone who has not ticked that box is refused by the software, and so is any message at all to someone who has replied STOP.
The Telephone Consumer Protection Act sets statutory damages of $500 per message, trebled for a wilful violation, with no cap and a private right of action. A business that sends promotional texts without proper consent is not risking a telling-off. We would rather ask properly and send fewer.
We email you about your project for the same reasons we call. Any promotional email carries an unsubscribe link that works, and we honour it within ten days as CAN-SPAM requires. We do not sell or rent your email address to anybody.
We do not routinely record calls. If we ever do, we will tell you at the start of the call and you can ask us not to.
This is set out in full in your signed agreement — Section 18 of the basement agreement, Section 19.1 of the landscaping agreement. In plain terms:
We own the copyright in what we create, and there is no payment for this use.
We do not publish your full name, phone number, email address or street address next to the images without asking you separately and getting a yes in writing. We may say the town. So a photo of your yard can appear in an advert; "John and Jane Smith of 123 Elm Street" does not go with it.
Remarketing (or retargeting) means showing our adverts to people who have already visited our website, using advertising platforms such as Google and Meta. If we run those campaigns, those platforms set cookies or similar identifiers in your browser when you visit our sites. You can control that through your browser settings and through the ad settings of the platform itself. We do not upload your personal details to those platforms to build an audience.
The licence in the agreement is not conditional, so we are not obliged to stop — but we would rather have a happy customer than a photo. Ask us and we will take it down. Email noah@tchsells.com or call 435-677-6050 and tell us which images. We will remove them from anything we control within 30 days. Material already printed, already placed with an advertising platform, or already shared onward by someone else may not be fully recoverable, and we will say so honestly rather than promise otherwise.
These terms cover this website and the customer portal. They are not your construction contract — that is a separate signed agreement and it controls the work, the price and the warranty.
Prices, timelines, plant sizes, renderings and design images on this site are illustrations, not offers. Nothing on this website is a quote. A quote is a written document with your name on it, and only a signed agreement binds either of us.
Filling one in asks us to contact you. It does not book anything, hold a price, or reserve a place in the schedule. Submitting a form creates no obligation on either side.
Your portal is for you. Do not share your access link — anyone holding it can see your project, your payment history and your agreement. Tell us at once if you think someone else has it. We may suspend access to protect your information.
You can accept a quote, sign your agreement and approve change orders in the portal by typing your name. Before you sign, we show you the full agreement, tell you that you may have a paper copy free of charge, tell you that you may withdraw consent to sign electronically and sign on paper instead, and give you a copy to download. We keep the exact text you signed, the name you typed, and the date and time. You can download that copy from the portal at any time, or ask us and we will post you one.
Images of completed work on this site are our own, of our own projects. Whether we may photograph your project and use it is governed by your signed agreement, and you may opt out in writing before we start or ask us to stop later.
We try to keep this site accurate and we will correct mistakes when we find them. We do not promise it is error-free or always available. Where the law permits, our liability for anything arising out of use of this website is limited to $100. Nothing here limits our obligations under your signed construction agreement, and nothing here limits liability for fraud, personal injury caused by negligence, or anything else that cannot lawfully be limited.
Utah law governs these terms, and the courts of Utah County, Utah have jurisdiction over disputes about this website. Disputes about your construction project are governed by the arbitration clause in your signed agreement, not by this paragraph.
This is the Federal Trade Commission's Cooling-Off Rule (16 C.F.R. Part 429), which applies to sales of $25 or more made somewhere other than the seller's usual place of business. Most of our agreements are signed at the property, so for most of our customers this right applies.
Send a signed, dated written notice saying you are cancelling, or post the cancellation notice we gave you with your contract, to:
Rhodes Group LLC
[FILL IN — registered business address]
Email: noah@tchsells.com
It must be posted or sent no later than midnight of the third business day after you signed. Saturdays count as business days; Sundays and federal holidays do not. Keep proof that you sent it.
We return any payment you have made within 10 business days and cancel any negotiable instrument you signed. If we have already delivered materials to your property, you may either make them available for collection in substantially the condition they arrived, or follow our written instructions about returning them. If we do not collect them within 20 days of your notice, they are yours to keep.
| Legal entity | Rhodes Group LLC, a Utah limited liability company |
|---|---|
| Trading as | Roots Landscaping · Rhodes Finished Basements |
| Utah contractor licence | 14282096-5501 |
| Registered address | [FILL IN] |
| Phone | 435-677-6050 |
| noah@tchsells.com |
"Roots Landscaping" and "Rhodes Finished Basements" are trade names of Rhodes Group LLC. They are not separate companies and create no separate liability. Your contract is with Rhodes Group LLC.